CellarX.com FAQ
Q What is The Cellar Exchange?
A The Cellar Exchange is an open forum auction, specifically for the buying and selling of wine. We wanted to create a place where wine enthusiasts come together to buy and sell wine, and be comfortable buying from sellers that they have come to know and trust.
Q How much does it cost to join The Cellar Exchange?
A Membership is FREE. There is no cost to join, no cost to list wines at the site, and no buyer's fee if you purchase wine.
Q How come the auction isn't over at the specified time?
A The Cellar Exchange is using "Dynamic" auctions. This means that the bidding stops after the bidding deadline and where no bids have been received after 5 minutes. This emulates a typical Live Auction room setting. If someone makes a last minute bid, 5 additional minutes are added to the auction end time.
Q I'm selling a bottle of wine and I just won plane tickets to Paris for a month. Can I end an Auction early?
A Yes, you can end your Auction at any time. If you have a bidder, you will have to sell the bidder the bottle of wine at the current price.
Q What's a "BuyIt!" item?
A The Seller is offering to sell the wine at a given price, without having to go through the auction process. If you elect to buy the wine at the "BuyIt" price, the auction ends immediately, and you are the winner of the auction.
Q I have 12 bottles of a wine, but I don't want to do a "Yankee" Auction, I want to sell all 12 bottles to 1 buyer.
A Make the Quantity "1", but in your description put "12 Bottles." It can be 12 bottles of the same wine, a combination of different wines or even a vertical listing. You should be as descriptive as possible so that the Bidder knows exactly what they are bidding on.
Q How do I find out if the wine has been properly stored?
A If you want to know anything about the wine, you can ask the seller a question. Pull up the auction item, and towards the bottom of the screen you will see a link labeled "Ask a Question". If you click on that link you will be taken to another screen where you can send the Seller a question. You should also check the Sellers feedback to find out what experiences other Members have had with this Seller. Seller's Feedback can be found at the top of the auction page on the right hand side.
Q How do I keep my good feedback rating from another site?
A Simply e-mail info@CellarX.com with your request, your feedback rating LINK from a similar site and we will gladly review the feedback for inclusion at this site. The feedback must relate to previous wine buying and selling.
Q How can I make sure your emails get through to me?
A Due to the vagaries of ISP's filtering mail there is no 100% guaranteed way to ensure ANY e-mail gets delivered. However, if you add us to your contacts list then you can be 95% certain you will receive our communications.
Q What if I have another question?
A Simply e-mail info@CellarX.com with your question. We will do our best to get back to you within 24 hours.
For more information on using CellarX.com, please consult the following guides.
